Delivery Policy
SHIPPING + DELIVERY POLICY
We aim to deliver the product to you at the place of delivery requested by you on your order. Orders are only delivered to the physical address listed.
Deliveries are standard/economy and door to door, each shipment is calculated on the weight of the item. Please refer to your order as this showcases your items weight and total shipment weight.
Please email all enquiries to: enquiries@softtoybox.co.za
We aim to deliver within the time indicated by us at the time of your order (and updated in the confirmation of order) but we cannot promise an exact date when you submit your order or at the confirmation of order. We always aim to deliver within 7-10 working days after payment has been received in our account (standard delivery, and depending on the payment method used) on any order which we accept but we cannot guarantee any firm delivery dates
We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
On delivery of the product, you may be required to sign for delivery. You agree to inspect the products for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product in case of future discussions with us about it.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to the Toybox when you place your order and arrange for cancellation of the order or delivery to an alternative delivery address.
We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges. All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
You shall ensure that you are ready for safe receipt of the product without undue delay at any time reasonably specified by us. If you are not available to take delivery or collection, we may send an SMS, WhatsApp or email giving you instructions on either re-delivery or collection from the carrier.
If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week or 7 days of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
- charge you for our reasonable storage fee and other costs reasonably incurred by us; or
- no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or cheque card company, as applicable, any money already paid to the Overcoat Importer, and/or it’s subsidiaries, under the applicable contract, less our reasonable administration charges (including for attempting to deliver and then returning the product)
It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have. Standard Delivery will incur a delivery fee charge
DISPATCH
All orders will be dispatched the next working day after the order has been placed, if you placed an order on Monday the earliest you will receive your order will be Monday the following week.